Shipping policy
Shipping Overview
Shipping options and applicable shipping charges are displayed at checkout based on your delivery destination.
Orders are generally shipped via FedEx, with UPS used where appropriate. Available services and delivery times may vary by destination.
For international orders shipped on a DDP (Delivered Duty Paid) basis, applicable import duties and taxes are handled by VELORA so that customers are not required to make an additional import duty or tax payment upon delivery.
Order Processing
Orders are typically prepared and dispatched within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please note that processing times may be slightly longer during product launches, holiday periods, or promotional events.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- United States: approximately 7–10 business days
- Europe: approximately 7–10 business days
- Other destinations: delivery times may vary depending on location.
Delivery estimates are provided as a guideline and cannot be guaranteed.
Shipping Carriers
To ensure reliable international delivery, Velora ships orders through trusted global carriers, including:
- UPS
- FedEx
The selected carrier may vary depending on destination, logistics availability, and shipping efficiency.
Delivery Estimates
While we strive to deliver every order within the estimated timeframe, delivery dates are estimates only. Unexpected circumstances such as customs inspections, severe weather conditions, public holidays, transportation disruptions, carrier-related delays may affect delivery times. Velora cannot guarantee delivery on a specific date and appreciates your understanding in these situations.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country. These charges are determined by local customs authorities and, where applicable, are the responsibility of the customer, except for international orders shipped on a DDP (Delivered Duty Paid) basis, for which Velora handles applicable import duties and taxes as described above. As customs regulations vary from country to country, we recommend contacting your local customs office if you require additional information before placing an order.
Duties & Taxes — Middle East Deliveries: For Middle East deliveries (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman), local duties and taxes, if applicable, are not included at checkout and may be collected by the carrier upon delivery. These shipments are sent on a DAP (Delivered At Place) basis: Velora collects the product price and applicable shipping charge, while any import duties, taxes, and applicable customs or carrier clearance charges remain the recipient's responsibility.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order. Velora is not responsible for delays or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer. If your order has not yet entered processing, we will do our best to accommodate address correction requests.
Refused or Undeliverable Shipments
If a shipment is refused by the recipient or returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment. If applicable, any non-recoverable shipping costs or carrier fees may be deducted in accordance with our Return & Refund Policy.
Lost or Damaged Shipments
If your package arrives visibly damaged, we recommend documenting the condition of the package upon delivery and contacting us as soon as possible. For packages that are lost in transit, Velora will initiate an investigation with the shipping carrier. Any resolution, replacement, or refund will be handled following the outcome of the carrier's official investigation process.
Shipping Restrictions
Although we currently offer worldwide shipping, certain destinations may occasionally become unavailable due to carrier limitations, customs regulations, international sanctions, force majeure events, or other operational restrictions. If we are unable to fulfill your order, we will contact you promptly to arrange an appropriate solution.
Returns
Returns are accepted in accordance with our Return & Refund Policy. Please note that return shipping costs are the responsibility of the customer, unless otherwise required by applicable law or approved by Velora due to a shipping error or verified product issue. Detailed return eligibility, conditions, and instructions are available in our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping or delivery, our team will be happy to assist you.
Email: hello@leathervelora.com