Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To request a return or cancellation, please use our online self-service portal.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can also contact us at hello@leathervelora.com. Please note that returns will need to be sent to the following address: Hacı Bayram Mah. Anafartalar Cad. No: 62, Gülhane İşhanı No: 40-50-51-52, 06050 Ankara / Türkiye
Return shipping costs depend on your region and the reason for return — see "Return shipping costs by region" below. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@leathervelora.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective, damaged, or incorrect items, Velora covers the cost of return shipping in every market.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Personalized items
Personalized items cannot be returned or exchanged once personalization has been applied, except where required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return shipping costs by region
United States & Canada
For change-of-mind or ordinary returns, you are responsible for the cost of return shipping.
European Union
Velora offers a 30-day commercial return window from delivery. This is in addition to, and does not limit, your statutory rights as an EU consumer, including the statutory minimum 14-day right of withdrawal.
For change-of-mind returns and statutory withdrawals, you are responsible for the direct cost of returning the item, provided this is properly disclosed to you.
For a valid statutory withdrawal, we will refund the least expensive standard delivery option we offered for your order. If you chose an express or premium delivery option instead, any additional cost above the standard delivery price is not refunded, to the extent permitted by applicable law.
GCC (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman)
For change-of-mind or ordinary returns, Velora covers the cost of return shipping.
All markets
For defective, damaged, or incorrect items, Velora covers the cost of return shipping, regardless of region. There is no restocking fee.
Refunds
Submitting a request through our online self-service portal, or by contacting us directly, is a request only — it does not automatically approve a return, cancel your order, or issue a refund. Returned items must meet the eligibility and condition requirements described above, unless applicable law provides otherwise.
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@leathervelora.com.